A Scottish family’s summer holiday turned into a nightmare when they discovered their caravan at Craig Tara Holiday Park was in a deplorable state. Vicki Kilburn, her partner Liam Lemancyzk, and their three children were horrified to find mouldy pillows, filthy carpets, and other unsanitary conditions in their accommodation. Despite paying £1000 for the week-long stay, the family had to cut their holiday short due to the health risks posed by the unclean environment.
Discovery of the Filthy Conditions
Upon arrival at the Craig Tara Holiday Park, the Kilburn family was immediately struck by the poor condition of their caravan. Vicki Kilburn, 33, was particularly concerned for her one-year-old son Jude, who has a chronic lung disease. The family found black mould on the pillows they slept on, which posed a significant health risk to Jude. The caravan also had dirty carpets, torn curtains, and chewing gum stuck to the walls, making it an uninhabitable environment for the family.
The family’s initial excitement quickly turned to horror as they discovered more issues with their accommodation. The gas fire was broken, leaving the caravan freezing cold. Vicki tried to clean the caravan herself, but the filth was too overwhelming. The family reported the issues to the on-site reception, but their complaints were not addressed promptly. This lack of response from the park management added to their frustration and disappointment.
Vicki’s son, who had recently come off oxygen after spending 123 days in the hospital, was particularly vulnerable to the mould and dirt. The family’s concerns for his health were paramount, and they decided to cut their holiday short to protect him. The experience left them feeling let down and angry, as their much-anticipated holiday was ruined by the unacceptable conditions of their accommodation.
Park Management’s Response
The management at Craig Tara Holiday Park was initially unaware of the extent of the issues in the Kilburn family’s caravan. When the family handed in the mouldy pillows and reported the problems, the park’s maintenance team was alerted. However, the response from the management was seen as inadequate by the family, who felt their concerns were not taken seriously. The park eventually apologized, admitting that the accommodation fell short of their usual high standards.
The park’s management acknowledged the issues and promised to investigate the matter thoroughly. They assured the family that steps would be taken to prevent such incidents from happening in the future. Despite this, the Kilburn family felt that the damage had already been done, and their holiday experience was irreparably tarnished. The apology from the park management did little to alleviate their disappointment and frustration.
The incident has raised questions about the standards of cleanliness and maintenance at the holiday park. Other guests have also reported similar issues, suggesting that the problems may be more widespread. The park’s management has pledged to improve their services and ensure that all accommodations meet the expected standards of cleanliness and safety.
Impact on the Family
The Kilburn family’s experience at Craig Tara Holiday Park has had a lasting impact on them. Vicki Kilburn described the holiday as a nightmare and expressed her disappointment at the way the situation was handled. The family had been looking forward to a relaxing break, but instead, they were faced with stress and health concerns. The experience has left them wary of booking holidays at similar parks in the future.
The health risks posed by the mould and filth in the caravan were particularly concerning for the family. Vicki’s son Jude, who has a chronic lung disease, was exposed to conditions that could have seriously affected his health. The family’s decision to cut their holiday short was driven by their need to protect him, but it also meant that they missed out on the holiday they had planned and paid for.
The emotional toll of the experience has also been significant. The family felt let down and angry, and their trust in the holiday park was shattered. They have called for better standards and more rigorous checks to ensure that other families do not have to go through the same ordeal. The incident has highlighted the importance of maintaining high standards of cleanliness and safety in holiday accommodations.
